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Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Last updated: December 2024
1. Information We Collect
1.1 Information You Provide
When you create an account, place an order, or contact us, we collect:
- Personal Details: Name, email address, phone number, date of birth
- Delivery Information: Shipping and billing addresses
- Payment Details: Payment method information (securely processed by third-party providers)
- Communications: Messages, reviews, and feedback you submit
1.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, products browsed, search queries, time spent on site
- Cookies: Small data files stored on your device to improve your experience
2. How We Use Your Information
We use your personal information for the following purposes:
Order Processing & Fulfilment
Process your orders, arrange delivery, send order confirmations and updates, handle returns and refunds, and provide customer support.
Service Improvement
Analyse website usage to improve our products, services, and user experience. Conduct research and development for new features and offerings.
Marketing & Communication
Send promotional emails, special offers, and product recommendations (only if you've opted in). Share relevant updates about your orders and our services.
Security & Fraud Prevention
Protect against fraudulent transactions, unauthorised access, and other security threats. Verify your identity for high-value purchases.
Legal Compliance
Comply with legal obligations, respond to lawful requests from authorities, enforce our terms and conditions, and resolve disputes.
3. Information Sharing & Disclosure
We do not sell your personal information. We may share your data with:
Service Providers
Trusted third parties who help us operate our business (payment processors, delivery partners, email service providers, analytics tools). They are contractually bound to protect your data.
Business Transfers
If we merge with or are acquired by another company, your information may be transferred as part of the transaction. We will notify you of any such change.
Legal Requirements
When required by law or to protect our rights, property, or safety, or that of our customers or others.
With Your Consent
Any other disclosures will be made only with your explicit consent.
4. Data Security
We implement robust security measures to protect your personal information:
Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Secure Storage
Your data is stored on secure servers with restricted access and regular security audits.
Payment Security
We never store your full payment card details. All payments are processed by PCI-DSS compliant providers.
Access Controls
Only authorised personnel have access to personal data, and they are bound by strict confidentiality obligations.
Important: While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continually work to protect your information.
5. Your Rights & Choices
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you.
Correction
Update or correct inaccurate or incomplete information.
Deletion
Request deletion of your personal information (subject to legal retention requirements).
Marketing Opt-Out
Unsubscribe from marketing emails at any time using the link in our emails or your account settings.
Data Portability
Receive your data in a structured, commonly used format.
Object to Processing
Object to certain types of data processing, such as direct marketing.
To exercise any of these rights, please contact us at privacy@premiumstore.com or through your account settings. We will respond within 30 days.
6. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies
Required for the website to function properly (e.g., shopping cart, login sessions). These cannot be disabled.
Analytics Cookies
Help us understand how visitors use our website so we can improve it. These collect anonymous usage data.
Marketing Cookies
Used to show you relevant advertisements based on your interests. You can opt out of these through your browser settings.
Preference Cookies
Remember your preferences and settings (e.g., language, region) to provide a personalised experience.
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.
7. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
8. International Data Transfers
Your information may be transferred to and processed in countries outside Ghana, including countries that may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:
- Account Information: Until you request deletion or close your account
- Order History: 7 years for tax and accounting purposes
- Marketing Data: Until you unsubscribe or request deletion
- Analytics Data: Typically 26 months
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes by email or through a prominent notice on our website. The "Last updated" date at the top indicates when the policy was last revised.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Phone
+233 53 471 2925Address
Premium Store Ghana
East Legon, Accra
Ghana