Sneakers & Orders – FAQs

Browse our sneakers and accessories, add your favourites to cart, proceed to checkout, provide your delivery address, select a payment method and confirm your order. You'll receive an SMS/email confirmation with your order details and tracking number.

You can modify or cancel your order within 1 hour of placing it. Contact our customer service immediately. Once an order has been packed for dispatch, changes may no longer be possible.

After your order ships, you'll receive a tracking number via email and SMS. Visit our Order Tracking page and enter your order number to see real-time updates on where your sneakers and accessories are.

We sincerely apologise if you receive the wrong pair or product. Contact us within 48 hours with photos of what you received. We'll arrange for the correct item to be sent and collect the wrong one at no cost to you.

Standard delivery takes 2–5 business days within Ghana. Express delivery (next-day) is available for selected locations. Orders placed before 2pm are usually dispatched same day. Remote areas may take 5–7 business days.

Standard shipping costs are calculated at checkout based on your location. We often run free shipping promos on sneaker and combo orders over a certain amount – look out for banners on the site.

Currently, we only ship within Ghana. We're working on expanding to neighbouring West African countries. Sign up for our newsletter to be notified when international sneaker shipping becomes available.

Our delivery partner will attempt delivery twice. If unsuccessful, the package will be held at the nearest collection point for 5 days. You'll receive SMS and email notifications with collection instructions.

We offer a 14-day return policy for unused sneakers and accessories in original packaging. Start your return from the Returns page or your account, then follow the steps. Refunds are processed within 5–7 business days after we receive and inspect the items.

For hygiene reasons, we cannot accept returns on worn socks or heavily used items. Custom or personalised products are also non-returnable unless defective.

If you're returning due to a defect or our error, we cover return shipping. For change-of-mind returns, customers pay return shipping costs (GHS 15 standard rate). Free shipping on returns for defective items.

Yes! If you need a different size or colour, select "Exchange" when initiating your return. We'll send the replacement as soon as we receive your original item. Exchange shipping is FREE.

We accept MTN Mobile Money, Vodafone Cash, AirtelTigo Money, Visa/Mastercard credit and debit cards, and Cash on Delivery (available for orders under GHS 1,000). All payments are processed securely.

Absolutely. We use industry-standard SSL encryption and partner with secure payment processors (Paystack, Flutterwave). We never store your full card details on our servers. All transactions are PCI-DSS compliant.

Yes! We offer payment plans through our partners for purchases over GHS 500. Select "Pay in Instalments" at checkout to see available options. Approval is instant and no interest is charged.

For card and mobile money payments, you're charged immediately. For Cash on Delivery, you pay when you receive your order. If an item is out of stock, we'll refund you within 24 hours.

Refunds are processed to your original payment method within 5-7 business days after we receive and inspect your return. For mobile money refunds, ensure you provide correct details. You'll receive confirmation via email.

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, view purchase history, manage your wishlist, and receive exclusive offers. It only takes 30 seconds to sign up.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a reset link. The link is valid for 1 hour. If you don't receive it, check your spam folder or contact support.

Yes! You can save multiple delivery addresses in your account. During checkout, simply select the address you want to use or add a new one. This is perfect for sending gifts or alternating between work and home.

Log in to your account and go to "Account Settings". You can update your name, email, phone number, password, and saved addresses. Changes are saved instantly and you'll receive a confirmation email.

Earn 1 point for every GHS 10 spent. 100 points = GHS 10 discount on your next purchase. Points are automatically added to your account after each order. Check your points balance in your account dashboard.